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Return to shopReturn & Refund Policy
At ORVTO, we offer a strictly monitored 7-Day Return and Refund Policy. You can request a return within 7 days from the exact date your product is delivered.
1. Conditions for Return
We accept returns exclusively under the following scenarios. Please check your eligibility below:
| Issue Type | Eligibility | Proof Required |
|---|---|---|
| Manufacturing Defect | Eligible | Unboxing Video + Photos (Report within 24-48 hrs) |
| Damaged in Delivery | Eligible | Unboxing Video + Photos (Report within 24-48 hrs) |
| Wrong Color | Eligible | Clear Photo of Product |
| Wrong Size | Eligible | Clear Photo of Product |
| Other Reasons | Not Eligible* | N/A |
*Special Cases: If you have a specific issue outside these terms, you may raise a special request. Our team will review your case, and if the reasoning is valid, we may process a return.
2. Mandatory Video Proof
Unboxing Video Requirements
To ensure a fast refund process for defective or damaged items, an unboxing video is strictly mandatory:
- Start recording before you open the sealed package.
- Show the complete unboxing process in one single, uncut video.
- Clearly show the exact damage or defect to the camera.
- Capture 1-2 clear photos of the box before opening, and of the damaged area after opening.
Note: For "Wrong Size" or "Wrong Color" issues, an unboxing video is NOT mandatory. Just a clear photo is sufficient.
3. Timelines & Refund Process
Follow these timelines to ensure a smooth return and refund experience.
- Filing a Request: Return requests must be placed within 7 days of delivery. For damages/defects, submit within 24 to 48 hours of delivery.
- Processing Time: After pickup, your refund will be processed within 48 to 72 hours.
| Payment Method Used | Refund Destination |
|---|---|
| Prepaid (Card, UPI) | Refunded automatically to the original payment source. |
| Cash on Delivery | Provide any preferred payment method (Bank Account, UPI) while raising the request. |
4. Exchange Policy
Currently, ORVTO does not offer a product exchange option. If you wish to get a different size or color, please return the current item (if eligible) for a refund and place a fresh order. We are working on bringing an exchange feature in the near future.