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Return to shopFrequently Asked Questions
Can I cancel my order after placing it?
Yes, you can cancel your order, but only within the first 6 to 12 hours (while it is in the processing stage). Once this window passes, we begin manufacturing and packing your specific product, and cancellations are no longer accepted.
Can I return a product if there is an issue?
Yes, products can be returned if you receive a damaged item, a manufacturing defect, or the wrong size/color. Please note that an unboxing video is mandatory for damage claims. For more details, please visit our Return & Refund Policy page.
What is the estimated delivery time?
Our standard delivery time is 7 to 8 days. We take a little extra time because every ORVTO product goes through a strict quality check before dispatch to ensure you receive only premium, flawless outfits.
Do you offer product exchanges?
Currently, we do not offer direct product exchanges. If you need a different size or color, please return the eligible item for a refund and place a fresh order.
What payment methods do you accept?
We accept all major secure payment options including UPI (PhonePe, GPay, Paytm), Credit & Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD).
How can I track my order?
Once your order is successfully dispatched (usually within 1 to 2 days), you will receive a tracking link via email or SMS to monitor your delivery status in real-time.
Do you ship outside of India?
No, ORVTO is currently operating exclusively within India. We do not offer international shipping at this time.
Are your products fast-fashion?
Absolutely not. We stand against the fast-fashion model. We focus on minimalistic, high-quality, and timeless outfits that prioritize your comfort and last longer than passing trends.
When will I receive my refund?
Once your return request is approved and the product is picked up, refunds are processed within 48 to 72 hours. Prepaid orders are refunded to the original source, and for COD orders, you can provide an alternative payment method (like UPI or Bank Transfer).
How can I contact customer support?
If you have any further questions, you can reach out to us through our Contact Us page or email us directly at support@orvto.com. We typically respond within 4 to 6 hours.