Shipping Policy

Welcome to ORVTO. We are committed to delivering your premium footwear with speed, care, and transparency. Below are the details of our shipping operations to ensure you have a seamless shopping experience.

1. Delivery Timelines

We offer worldwide shipping with varying delivery windows based on your location:

• Priority Countries (US, UK, Canada, China, India): * Standard Shipping: 7 to 10 business days.

• Rest of the World: * For countries not listed above, delivery may take up to 30 business days depending on local customs and postal services.

2. Shipping Methods & Costs

We provide two main shipping options to suit your needs:

• Standard Shipping (FREE): We offer free standard shipping on all orders to our priority countries. Your order will typically arrive within the 7-10 day window.

• Express Shipping: If you need your ORVTO shoes sooner, you can opt for Express Shipping at checkout.

  • Charges: Express shipping fees are calculated based on your specific delivery address and location. The exact amount will be displayed during the checkout process.

3. Order Processing Time

• All orders are processed within 1-2 business days.

• Orders are not shipped or delivered on weekends or public holidays.

• In high-demand seasons, processing may take slightly longer, and we appreciate your patience.

4. Shipment Confirmation & Order Tracking

Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours, allowing you to monitor your package’s journey to your doorstep.

5. Customs, Duties, and Taxes

ORVTO is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Non-Delivery & Automated Refunds

Your satisfaction is our priority. If for any reason your package is not delivered by the expected delivery date due to an error on our part or a logistics failure:

• Our system automatically reviews undelivered orders within 24 to 48 hours after the maximum delivery date has passed.

• If the tracking confirms the item was never delivered, a full refund will be processed automatically to your original payment method.

• Customers can also manually request a refund for non-delivery via our support channels if the deadline has passed.

7. Contact Our Support

If you have any questions regarding your shipment or if your order is delayed, our premium support team is here to help.

• Email: help@orvto.com

• Support Availability: 24/7

• Response Guarantee: You will receive a response within 2 to 6 hours.